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 Montse

I am grateful from the depths of my being for having shared so much learning with us, not only to achieve a better performance and with greater professionalism, but also to bring this super nutritious information to daily life and everywhere.

Thank you and always welcome. 

Velia Montoya Martinez
Jalmolonga farm

Montse

The heart is the precise key to the meeting of soul with soul.

Today concludes three days of training in this little corner of Roma Norte. We appreciate with all our hearts, not only the time but the energy dedicated to our improvement in this art of serving.

NIMA FAMILY
NIMA LOCAL HOUSE 

I would like to thank you for your support and tell you that the butler staff at Le Blanc has had very positive changes.

Thank you very much to Ms. Montse Barros and Mr. Gary Williams.

Samuel Martinez
Head butler
Le Blanc Cancun

We want to recognize Montse for sharing her dedication and passion in the art of hospitality, being an inspiring figure for our collaborators at Le Blanc Cancun

Carmen Carrillo
Quality and Development Manager
Le Blanc Cancun

For Share At Sea it was a real honor to have Gary and you on this project. We are flattered and fortunate to learn from your experience, knowledge, and passion for hospitality. We are confident that we will continue working together to offer our clients the best service in the yacht industry in Mexico. 
I thank you again for leaving a mark on each one of us. The course was a success! 

Fernanda Morales

ALE Marine

Montse

Thank you for learning, the moments that we lived by your side gave us the opportunity to grow and be better every day, your passion for Luxury Service triggered in us that love to serve.

God bless you.

Lic. Sergio Rodriguez
Jalmolonga farm

The Bruma team has no words to describe what we learned and we are totally grateful, because with much more than an apprenticeship in hotel and service, we ended up with an infinite wealth of hospitality and with a deep appreciation towards Montse Barros for her enormous dedication and patience .

Ruth Loyola

Mist Manager

BRUMA VALLE DE GUADALUPE 

Dear Montse and Gary

We learned so much from you guys that I am sure the team will not stop talking about the great learning experience for a long time to come. Let's see how we can give continuity in one way or another to all these lessons learned and best practices. 

All the best and please visit us from time to time here, best regards,

Thomas Jecklin

Director General
St. Regis Mexico City

Dear Montse and Gary

What an amazing job! I think that the course was a watershed in the personal development of my team and I was delighted to know how motivated they were to learn all this and the world they discovered .....

I was moved by the passion and taste that both of them put into their work. Thank you.

Virginia Cortina
BRUMA VALLE DE GUADALUPE 

Dear Montserrat

Having had the opportunity to welcome you with us, opened not only the opportunity for my team members to learn about the British Butler Style techniques but also freshened up my memories, to broaden my personal horizon, to be part of the learning outcome. A trainer who 'speaks my language' in terms of business expectations and understanding what is required.

Dorit Lipka
Qasr Al Watan Palace

Dear Gary and Montse

I would like to use this opportunity to thanks you for your commitment and involvement towards Melia Bali and his team. I really hope that this is just the started for a long journey. Warm regards from the Island of the Gods. Sincerely, 


Eduardo Perera Castro 
General Manager 

Mr. Williams and Mrs. Barros,

Brilliant experience. You have the chance to know plenty of things that will make you a true professional. The detail matters and this is that this seminar is all about. Both of you are excellent and you complete each other. I hope the best for you and really want to see you at Sani Beach for your vacations. If you need anything, anytime please let me know.

Best Regards

Thanos Poursalidis. Guest Relations Manager / Sani Beach Resort

Dear Hospitality and Butler

"We cannot apply in war what we did not learn in peace"

Life is a moment, but in that moment you define your story, your vision, your mission ... it is an honor that that moment is one of Service and Attention to others, to my fellow man.

Thank you for teaching us!

Mr. Asaid Valera
Jalmolonga farm

Mrs. Montse and Mr. Gary

I have had great feedback from the team that attended the course and I'm confident it has changed how the team approach our guests. We are very keen to get the rest of the team here on a course as soon as possible

Jonathan Ellis

Operations Supervisor

We would like to express our sincere appreciation for the 4-day Certification of Excellence in Front of House Services. It was an extremely informative and engaging session. The participation illustrated the importance of this topic for our hosts. The positive responses of those attending the training are a reflection of the success of the program.

Santosh PoudelCustomer

Human Resources Manager AL WAJBAH PALACE 

Dear Montse

We definitely saw a change in service attitude in our team. They leave with a great teaching of life: "if they believe, they will be able to." I am sure that we will hear excellent comments from the great executives and we hope to see you soon at Banco Guayaquil again.

A big hug.
Maria del Pilar Villacis

Training Manager Banco Guayaquil

Montserrat

As always, your support is invaluable to continue growing towards a world-class service. We will promptly follow up on your recommendations and I am sure you will notice the progress on your next visit. See you soon.

IGNACIO MENDOZA

CEO | Managing Director 

Mr. Gary and Mrs. Montse,

Truthfully, a unique experience. Learning in detail luxury etiquette and practicing in the same time is a feat of its own. The fact that you managed to infuse us with these in the amount of time you did is what makes it even more extraordinary. I can say that I have a different view of the butler service and I am happy to inform you that I would like to become a professional in this sector. Thank you for this wonderful experience.

Best of regards

Mpasdekis Nikos. Sani Resorts, Greece

The training is very good and I know that very good things are going to come out of it. Particularly for the ship, since there are areas of opportunity where the service and everything necessary to provide it can be improved.

José M. Fernández. General Director / Operadora A Diez Mil Pies SA De CV

The experience of learning and standardizing our detailed service from someone like Montserrat Barros is a pleasure and a privilege. The information and way of sharing your knowledge with us is excellent and inspirational, and it remains engraved in our mind, body and heart.

Marcela Manzanares, General Manager

Dear Montse,

We loved the course, there are no other words, it opened our eyes a lot and we saw things that we had gone unnoticed. We definitely went one step further in serving NIMA. 

Regina Montes. Managing Director NIMA

Dear Gary and Montse,

It has been a wonderful experience watching you teach. Priceless knowledge beautifully presented.

Thank you,

Kostas Pantis. Training RH General Manager of Sani Resorts

Miss Montse Barros

I really appreciate all the passion and professionalism provided to us, I am totally sure that thanks to what you have learned, we will put it into practice and we will make this hotel the best in Mexico.

Mr. Jorge León. Marquis Reforma

Hello Montse!

Thank you very much for sharing your knowledge! I am very excited to work with the teams on moving our services to the next level!

Birgit Vollmer Food and Beverages. Diamond Director Cabo San Lucas

Dear Montse,

This training has generated a lot of value and awareness at all levels of the company, as well as trust in each of its members, which in turn has resulted in better service to our customers. I want to mention that the modules covered as well as the instructors from The British Butler Institute and Hospitality & Butler have been of extraordinary quality.

Arturo Alcala

Operations Director / COO

Executive Airlines

Dear Montse, Dear Gary,

It was a pleasure to welcome you in Chanel offices. You did a fantastic job, very professional. Always with a bit of British sense of humor. 

Stephane Fernandez. Chanel Mexico