Montserrat Barros in the Panel of Experts in Customer Experience of Chanel Mexico

The Panel that took place last Tuesday 10 of April of 2018, was realized with the purpose ofInspire and transmit best customer experience practices to the 100 best CHANEL beauty consultants. 

The Founder of Hospitality and Butler, Montserrat Barros, was present to share his experience and passion for the service of excellence and luxury. Participated together with Macario Jiménez (Recognized high fashion designer), Patricia Reynoso (Personal Shopper CHANEL), Yanina Serdio (Personal Shopper El Palacio de Hierro); all representative figures of brands that have managed to go beyond the service and that offer truly memorable and unique experiences to their clients. 

Topics such as: Empathy, experience and follow-up were discussed; focused on himto delivery of a memorable and unique experience for each client that is attended.