In addition to providing an impeccable service, there are many tasks that a concierge of excellence know how to do.
On the day of a concierge, you can go from a culinary expert to arrange a private helicopter trip, or from a tour guide to an anniversary surprise coordinator for one of the guests. A concierge never knows what will prepare the day, but one of excellence will always know how to respond to any inconvenience that may arise.
The word Concierge comes from the Latin "conservous", which means "the guardian of the lamps" and was the one in charge of pleasing every wish or request of the royal visits to the palaces.
In France King Louis XI took up the concept and used it to refer to his trusted staff, who was responsible for satisfying all the demands of his guests to the Royal Palace; but it was until the year 1500, when the monarchy fell and some refined lodging places appeared, that the "concierge" took a new direction and became part of the staff of these places to dedicate themselves to the attention of the guest. From 1900, the figure of the concierge becomes indispensable in hotels, resorts and high-end accommodation companies.
The good service is made up of several elements, and a Concierge of excellence is formed with good example and practice.
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