INTEREST-FREE MONTHLY PAYMENT OPTION
Hospitality and Butler is the exclusive representative of The British Butler Institute in Mexico, Latin America, and Spanish-speaking countries. Together, we have been recognized as leaders in Butler and Hospitality education and training worldwide. We have developed exclusive training for the Luxury Service Industry, which includes: Butlers, Housekeepers, Food and Beverage Staff, Front Desk, Managers, and Operations Staff of any institution dedicated to hospitality services.
The British Butler Institute is a private institute based in London with representation in 14 countries; it provides luxury service tools to hospitality professionals. It has the necessary resources to meet and exceed international luxury standards. It was founded in 1997 by two gentlemen who worked at Buckingham Palace, who, with all the methodology and experience acquired, and with the philosophy of offering the best training in "Front of House, Luxury Service and Butler Service", established The British Butler InstituteThe Institute trains to exceed the luxury expectations of guests and clients around the world.
The philosophy of The British Butler Institute y Hospitality and Butler Our mission has always been to train according to the needs and requirements of our clients. We tailor our training programs to ensure maximum impact for students and, in this way, develop strong and lasting relationships with our clients. We also provide training in the expansion processes of these partnerships throughout the luxury industry, including luxury hotels, spas, private jets, FBOs, yachts, luxury residences, and many more.
This represents a balanced approach together with the client to determine future follow-up training. The British Butler Institute y Hospitality and Butler They are backed by testimonials from hundreds of institutions around the world. Our experience is reflected in a series of theoretical and practical training courses that drive our clients' success and give students the confidence of knowing they are providing a correct and excellent service.
Taking a course with Montserrat is an experience that allows you to learn and/or reinforce the meaning of luxury.
Thank you for every detail, the agenda you developed for us was tailored to our needs, this allows us to have an impact on the operation in the short term.
We are convinced that thanks to all the learning we will be able to make a difference at The Grand.
We hope that soon we can repeat that experience.
Thank you Montserrat, for teaching us that luxury is a lifestyle.
Tania Martinez
Organizational Development Manager
Moon Palace The Grand
Montse
You were beyond amazing. You were kind, patient, and taught us so gracefully. We learned a lot from the training and you gave us the tools to continue our professional growth.
We all love you very much and would love for you to come visit us soon!
Claire outing
Retirement Manager
Celebrity EDGE
Dear Gary and Montse
I would like to use this opportunity to thanks you for your commitment and involvement towards Melia Bali and his team. I really hope that this is just the started for a long journey. Warm regards from the Island of the Gods. Sincerely,
Eduardo Perera Castro
General Manager
Montserrat
Many thanks for everything. Without a doubt, your intervention marks a before and after in Vidanta. I am sure that we will continue to work together.
VICTOR GOMIS
Director of RH Vidanta Nuevo Vallarta
Dear Gary & Montse
Thank you so much for coming here and allowing us the opportunity to grow ourselves and better our careers. Ive learned so much in the last few weeks and I will take my knowledge with me for work and in life. This has definitely been the highlight of this year! Thank you again and wish you well.
Haley johnson
Montse
Thank you for learning, the moments that we lived by your side gave us the opportunity to grow and be better every day, your passion for Luxury Service triggered in us that love to serve.
God bless you.
Lic. Sergio Rodriguez
Jalmolonga farm
Dear Montserrat
I am very grateful for the opportunity we have had to count on you. You are a hospitality professional in every sense of the word. Your style, experience and generosity have greatly added to me and I'm sure VIDANTA too.
Carlos Rodriguez H.
Entertainment and Development Manager Vidanta Riviera Maya
Montse
The heart is the precise key to the meeting of soul with soul.
Today concludes three days of training in this little corner of Roma Norte. We appreciate with all our hearts, not only the time but the energy dedicated to our improvement in this art of serving.
NIMA FAMILY
NIMA LOCAL HOUSE
Montse
Thank you very much for all your energy and for doing extraordinary things in this course. The knowledge learned is very useful to me. Without a doubt through this guide that you gave me I will take it to share with my operation.
Ruben Garcia
Vidanta Riviera Maya
Dear Montse.
The course has far exceeded my expectations.
Ms. Montserrat is an excellent instructor, deeply knowledgeable about the subject she teaches. Miss Montserrat, she is luxury in all aspects, teaches luxury, enjoys things well done and brings excellence to all areas of her life.
From the first day of the course we see results and Ms. Montserrat demands results. It is incredible how he involves everyone present in the training and refines the manners of everyone present.
Thank you very much!
Laura Sierra
Original Group
The Grand Moon Palace
I would like to thank you for your support and tell you that the butler staff at Le Blanc has had very positive changes.
Thank you very much to Ms. Montse Barros and Mr. Gary Williams.
Samuel Martinez
Head butler
Le Blanc Cancun
Dear Gary & Montse
You are wonderful teachers. I have learned more than I could have imagined in these 4 short weeks. You have already made an enormous impact on my life and it is just the beginning. I will always remember and cherish how hard you worked to elevate our standard of service with a smile on your face and genuine care in your hearts. I am honored to have gotten to know you and you can rest assured we will make you proud! Always at your service
Jamie pichard
We want to recognize Montse for sharing her dedication and passion in the art of hospitality, being an inspiring figure for our collaborators at Le Blanc Cancun
Carmen Carrillo
Quality and Development Manager
Le Blanc Cancun
Dear Hospitality and Butler
"We cannot apply in war what we did not learn in peace"
Life is a moment, but in that moment you define your story, your vision, your mission ... it is an honor that that moment is one of Service and Attention to others, to my fellow man.
Thank you for teaching us!
Mr. Asaid Valera
Jalmolonga farm
For Share At Sea it was a real honor to have Gary and you on this project. We are flattered and fortunate to learn from your experience, knowledge, and passion for hospitality. We are confident that we will continue working together to offer our clients the best service in the yacht industry in Mexico.
I thank you again for leaving a mark on each one of us. The course was a success!
Fernanda Morales
ALE Marine
The Bruma team has no words to describe what we learned and we are totally grateful, because with much more than an apprenticeship in hotel and service, we ended up with an infinite wealth of hospitality and with a deep appreciation towards Montse Barros for her enormous dedication and patience .
Ruth Loyola
Mist Manager
Dear Montse and Gary
We learned so much from you guys that I am sure the team will not stop talking about the great learning experience for a long time to come. Let's see how we can give continuity in one way or another to all these lessons learned and best practices.
All the best and please visit us from time to time here, best regards,
Thomas Jecklin
Director General
St. Regis Mexico City
Miss Montserrat.
I would like to thank you for the dedication and commitment you had throughout this week, with the stewardship service teachings, your teachings have been invaluable for everyone, since they are skills that we will not only apply in the workplace, but in our lives. everyday.
Manuel Antonio Siero Díaz
Butler
The Grand Moon Palace
Dear Montse and Gary
What an amazing job! I think that the course was a watershed in the personal development of my team and I was delighted to know how motivated they were to learn all this and the world they discovered .....
I was moved by the passion and taste that both of them put into their work. Thank you.
Virginia Cortina
BRUMA VALLE DE GUADALUPE
Dear Montserrat
Having had the opportunity to welcome you with us, opened not only the opportunity for my team members to learn about the British Butler Style techniques but also freshened up my memories, to broaden my personal horizon, to be part of the learning outcome. A trainer who 'speaks my language' in terms of business expectations and understanding what is required.
Dorit Lipka
Qasr Al Watan Palace
Montserrat
Thank you so much for these fabulous 7 days of entertainment! All of us at The Estates Nuevo Vallarta are very fortunate to have received this training in Hospitality.
ADOLFO AGUILLON
General Manager The Estates Nuevo Vallarta
Mrs. Montse and Mr. Gary
I have had great feedback from the team that attended the course and I'm confident it has changed how the team approach our guests. We are very keen to get the rest of the team here on a course as soon as possible
Jonathan Ellis
Operations Supervisor
We would like to express our sincere appreciation for the 4-day Certification of Excellence in Front of House Services. It was an extremely informative and engaging session. The participation illustrated the importance of this topic for our hosts. The positive responses of those attending the training are a reflection of the success of the program.
santosh poudel
Human Resources Manager AL WAJBAH PALACE
Dear Motse, Dear Gary,
It was a pleasure to welcome you in Chanel offices. You did a fantastic job, very professional. Always with a bit of British sense of humor.
- Stephane Fernandez. Chanel Mexico
Dear Montse,
This training has generated a lot of value and awareness at all levels of the company, as well as trust in each of its members, which in turn has resulted in better service to our customers. I want to mention that the modules covered as well as the instructors from The British Butler Institute and Hospitality & Butler have been of extraordinary quality.
Arturo Alcala
Operations Director / COO
Montse
I am grateful from the depths of my being for having shared so much learning with us, not only to achieve a better performance and with greater professionalism, but also to bring this super nutritious information to daily life and everywhere.
Thank you and always welcome.
Velia Montoya Martinez
Jalmolonga farm
Dear Gary & Montse
Everyday learning from you in a wonderful adventure into all beautiful things. While there are many who talk about the way things ought to be its truly inspiring to watch you exemplify theses lessons in every way from how to hold yourselves to how you address and treat others. I sincerely hope we have the opportunity to work with and learn from you again. (More Modules) God bless
Erik
Hello Montserrat!
Thank you very much for sharing your knowledge! I am very excited to work with the teams on moving our services to the next level!
Birgit Vollmer Food and Beverages. Diamond Director Cabo San Lucas
Miss Montserrat Barros
I really appreciate all the passion and professionalism provided to us, I am totally sure that thanks to what you have learned, we will put it into practice and we will make this hotel the best in Mexico.
Mr. Jorge León. Marquis Reforma
Dear Montserrat.
I appreciate all your wisdom, believe me that everything has helped me to be a better person and also to be more committed.
Thank you for everything, you are always in our hearts.
Erik Gilberto González Obermeier
Head Butler Moon Palace
Mr. Williams & Montse
I just want to take this opportunity to thank you for all the knowledge passed on to all of us in the Last 5 weeks. I hope this is not a final goodbye but more like I see you soon. I'm sure you'll be back to London House eventually for future training.
Best regards
Geisa De Azeredo
Dear Montse,
We loved the course, there are no other words, it opened our eyes a lot and we saw things that we had gone unnoticed. We definitely went one step further in serving NIMA.
Regina Montes. Managing Director NIMA
The experience of learning and standardizing our detailed service from someone like Montserrat Barros is a pleasure and a privilege. The information and way of sharing your knowledge with us is excellent and inspirational, and it remains engraved in our mind, body and heart.
Marcela Manzanares, General Manager
The training is very good and I know that very good things are going to come out of it. Particularly for the ship, since there are areas of opportunity where the service and everything necessary to provide it can be improved.
José M. Fernández. General Director / Operadora A Diez Mil Pies SA De CV
It is hard to put into words the excitement and benefit my team experienced completing this course. We were blessed not only to have the expertise of Mr Williams but to experience the elegance and perfect touch of Ms Barros, without a doubt this is the most engaging & most beneficial training anyone can undertake in this field. The level of experience is off the charts and the style of learning is informative and interactive I would highly recommend the BBI to anyone working in hospitality, my team are refreshed, polished & have flourished since the course.
-Customer Name
Dear Gary & Montse
This past 4 weeks have been one of the most important in my career. The professionalism and knowledge that I have achieved has created a huge impact in my daily dedication. Never have I seen service with such new standards. Thank you so much for your time dedication and passion.
Sebastian ruminot
Dear Gary and Montse,
It has been a wonderful experience watching you teach. Priceless knowledge beautifully presented.
Thank you,
Kostas Pantis. Training RH General Manager of Sani Resorts
Montserrat
As always, your support is invaluable to continue growing towards a world-class service, we will promptly follow up on your recommendations and I am sure you will notice the progress on your next visit. See you soon.
IGNACIO MENDOZA
CEO | Managing Director
Participating in the H&B training was a great opportunity to rethink how to provide a luxurious, impeccable and memorable service for each guest who visits our house. Being able to receive so much knowledge and practice on how to walk towards excellence with the balloon and the sun is an experience that every property that aspires to leave an impact on its team and guests must live. Thanks Montse! We wait for you back at your house Nima!
Indhira Perez
General Manager | NIMA Local House
During the six intense days of learning, we have the chance of opening horizons and especially developing our love and passion for what we do. This course shows us what we can do better as ambassadors of Celebrity cruise.
This would not have been possible without the immense professionalism and dedication that Ms. Barros who gave her very best during her time onboard the Silhouette
Joana Cunha
Retirement Manager
Hello Monse and Gary,
We wanted to thank you deeply for all the teachings and learning that the entire team acquired during these days in Nayara. They really earned a space in our hearts.
We hope to have the opportunity to work together again soon!
With love,
The Nayara Resorts Team
